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No measurements for Inspire HR exercises

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‎05-17-2021 07:14 - last edited on ‎05-21-2021 11:24 by

‎05-17-2021 07:14 - last edited on ‎05-21-2021 11:24 by

Starting reusing my Fitbit HR today and the although the steps are recording the track your exercise is still registering when it was last used and the fat burning zone tab is saying no measurements even though I have been to 2 classes this morning.  I have tried deleting and downloading the app again and unpairing and pairing  the device again but nothing seems to help. Any suggestions please 

 

 

Moderator edit: subject for clarity 

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‎05-21-2021 11:23

‎05-21-2021 11:23

Welcome to the Fitbit Community, @Grand13.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. For more information about tracking your activities, see How do I track my activity with my Fitbit device?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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