No readiness score despite wearing Inspire 2

[markgozonsky]

Howdy — I’m disappointed to get no readiness score despite having worn my Inspire 2 all day, as I have been all week.  Yesterday I got one and the day before, but not today.  It’s a fun feature.  I want it to be reliable.

Please share your thoughts and tips.

best,

mg

Moderator Edit: Clarified subject

[OfficialThomas]

Hi!

Let's get your daily readiness score working again!

Here's what Fitbit says if you don't see your score:

" 

• You must be a Fitbit Premium member using a compatible device. For a list of compatible devices, see Who can see a daily readiness score in the Fitbit app?
• To receive your first daily readiness score, you must wear your Fitbit device continuously for at least 4 days and nights. To continue receiving a score, wear your device 4+ nights per week.
• If you already received your first score, make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading."

Let me know if that does not work.

[YojanaFitbit]

Hi there, @AMD. Welcome to the Community Forums. Thanks for letting us know what happened with your Inspire 2.

I noticed that @OfficialThomas has offered you a really good information to resolve your inquiry. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Best Answer.

If this didn't resolve your inquiry, I’ll be more than glad to give you a hand with that.

See you around.

[krohr]

I was getting a daily readiness score, my premium membership renewed and now no score. Nothing!

[Antimony]

The exact same thing happened to me. Just after renewing my premium membership no more readiness score! 

[YojanaFitbit]

Hi there, @krohr and @Antimony. Welcome to the Community Forums. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with Fitbit Premium.

@Antimony This is not an expected behavior from Premium feature. I really appreciate the time you've taken to report this issues with your daily readiness. Can you please confirm you've followed the suggested here: Why don’t I see a daily readiness score in the Fitbit app?

@krohr I've seen you reached out to our Support Team after posting here. If you have any questions regarding the outcome of your case, please feel free to contact our team back so they can clarify any doubt. 

See you around. 

[krohr · Accepted solution]

I deleted the Fitbit app from my iPhone and reinstalled it, then it worked


Sent from my iPhone

[Antimony]

Great, did the same thing and now it is working again! Thank you for the tip

[YojanaFitbit]

Hey @krohr and @Antimony. Thanks for confirming that you're able to fix this issue. I hope this solution helps other users. 

Have you checked our Health & Wellness forums? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

See you around.

[Gvvichi]

Hi Yojana, I have the same problem this morning. I did not get my readiness score although I have followed all the instructions. I have tried to delete the app and reinstall it but nothing changed. I had my fitbit all night long, in fact I got my sleep score. I have a sense. How can I solve this problem? There is no option to contact the customer service in a proper manner through the app. Thanks. Giulia 

[cc52]

I’ve had my inspire 2 for over a month and no readiness score, recently had pacemaker put in so wanted this to work

also any idea how long premium comes with new fit bit I thought it was one year

any suggestions?

[cc52]

Still nothing HELP

[JenRajni]

I am having the same problem. Ive done all the suggested fixes, and I am getting frustrated.

[JelloJuice]

I deleted and reinstalled and it’s still not working. It even says my score is all tuned and ready to go but won’t display. 

[JelloJuice]

Same thing for me! 

 

[DianeMR]

I have the same problem with my Luxe. I’ve run across a discussion of this happening with Sense devices as well. My last score was on Saturday. Two days later my renewal of Premium went through. Still no score. 

[Sfechner]

I’m having the same issue still, I have the inspire 2 and never gotten a score once! But I never take the watch off except to charge and shower then back on my wrist. I’ve rebooted it, deleted app and reinstalled, NOTHING WORKS. How can Fitbit jus allow so many flaws and never any solutions!

[Soccertz1]

Nope, nothing worked. I get a reading every so often. Maybe, once a week. How can I get a reading every day??? It’s not like I change anything. The day I get a reading is the same as the days I don’t as far as how I wear it. 

[suthrnbelle]

My Luxe stopped giving me readiness scores. I’ve troubleshot it followed every one of the protocols. Still not working. It’s up-to-date and fully charged with the most recent version. I’ve inquired about this three times now and still not resolved. Not happy.

[Smstext]

Done same and it's not worked