help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No resting heart rate or sleep tracking on Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2022 20:13 - last edited on ‎02-25-2022 10:43 by Moderator Alum

‎02-23-2022 20:13 - last edited on ‎02-25-2022 10:43 by Moderator Alum

Stopped working two weeks ago. I've done absolutely everything that's been suggested in the forum but still nothing. They're are no green lights flashing on the back anymore. Has anyone else had this and got it working again? Or is 18 months a normal lifespan for the device? 

 

Moderator edit: Subject for clarity and labels.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-25-2022 11:12

‎02-25-2022 11:12

Welcome to our Fitbit Community @smitche7.

 

Regarding the heart rate and sleep tracking issues that your Inspire HR has experienced, I appreciate the time spent trying to get them resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep.

 

Hope this helps.

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer

‎02-25-2022 14:05

In response to GraceGFitbit

‎02-25-2022 14:05

Thanks. I've tried all these things nothing works. Disappointing. I won't be getting another fitbit I don't think, not if they only last 18 months. 

Best Answer