No sleep data without internet connection on Inspire HR

[Explorer1984]

Hello, I am using Inspire HR. I work on a cruise ship and we don’t have internet access when we’re at sea. I haven’t had any problems tracking my workouts on the watch and then syncing later when I have a connection. However, if we don’t have a connection over night, no sleep data shows up when I sync. I have tried all the trouble shooting I can find about making sure it has my heart rate ect. but that doesn’t seem to be the issue. It has recorded my sleep without fail and accurately, anytime we have a connection. It will even pick up my sleep in the middle of the night if we suddenly get WiFi, but it will start my sleep time at the time it has connected. Is there any way to get sleep data to record without an active connection? 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Explorer1984. Thank you for letting us know that your Inspire HR doesn't register your sleep when there's no Internet connection and for trying every all the troubleshooting you could find.

Your tracker should track your sleep when you don't have Internet connection since this is needed only to sync. I suggest restarting your device again and please let me know what else have you tried besides checking your heart rate. Does your information get recorded when you don't have connection during the day?

Keep on visiting the forums.