No steps on my Fitbit app

[Hannahooze]

I’ve had my Fitbit for about a year and all worked fine in that time. Now suddenly when I click on the app it won’t show my steps anywhere or my heart rate or sleep. All that shows is calories and a few other topics. I’ve tried charging it but that doesn’t seem to work and I’ve also tried logging out and logging into the app. What else can I do to get this information back? I can see it on the actual Fitbit fine! Thanks. 

[SunsetRunner]

Hello @Hannahooze 

It sounds like your tiles are missing. At least that is what I think based on your description. Let’s see if that’s it. 

Open your Fitbit App and tap the edit button in the upper right corner of your screen (just under your message envelope icon) One you tap the edit button scroll down the page till you find steps and tap the plus + sign next to it. Also find your heart rate tile and sleep tile and tap “add” that appears on the tile. After you have added all the features you desire just scroll to the top of the screen and tap done at the upper right of your screen. 

😃 Hopefully that was all that was going on and this has answered your question. Please let me know how it goes 

[Hannahooze]

Thank you, I can’t see the options for it when I click edit! Those options aren’t available for me to add in. It’s just the same ones that I can see on the screen.

[SunsetRunner]

Hello again @Hannahooze 

Are you using an Android or iOS app to view the Fitbit App?

[Hannahooze]

iOS app

[SunsetRunner]

Hello again @Hannahooze 

Try uninstalling the Fitbit app, restart your iOS mobile device then reinstall the Fitbit App. Log back into your Fitbit app as you normally would with your email address and password. No see if the App has returned to normal 

Please come back and let me know how it goes 

[Hannahooze]

Hi, I’ve given this a go and it’s still the same situation.

[SunsetRunner]

Hello again @Hannahooze 

I’m sorry uninstalling the Fitbit App still hasn’t work and using the edit button failed as well because they seem to be completely gone which is quite odd. 

I wonder if just setting up your Inspire 2 as a new device will fix your missing tile issue. It won’t hurt to try. You won’t lose any data as it is stored on the Fitbit Servers. You will lose any data collected after your last successful sync so please sync your Inspire 2 first before beginning the set up again.

Please follow these steps to set your Inspire 2 up again. Please don’t skip a step. 

1. On your phone, tap settings>Bluetooth> then tap the blue information icon then tap forget this device if your on an iOS device. 
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose Inspire 2 from the list and follow the onscreen instructions. When asked if you want to replace your Inspire 2 say yes.

🤞 I’m hopeful this will insert your tiles again as they should be displayed. Let me know how it went

[Hannahooze]

Thank you that has worked!! I’ve lost a couple of days of sleep days but otherwise fine!

[SunsetRunner · Accepted solution]

That’s awesome news @Hannahooze!! 😃 I’m tickled it worked for you and your finally up and running again! Please consider marking my instructions on setting up your Fitbit as a new device as best answer. Doing so helps others who are experiencing the same issues find answers quickly. I’d really appreciate it. I hope you enjoy the rest of your weekend and as always Happy Stepping!