No text notifications Inspire 2

[SteffBingham]

I used to receive my text messages on my old Fitbit Charge but i can not get them on my new Inspire2 even though notifications are selected.  what am I doing wrong lol?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @SteffBingham.  

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Inspire 2 device.  

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

[Deb972]

Hi,

Tried all of this several times in the last week. Didn't help 😞

[DavideFitbit]

Hi, thank you for sharing that you already tired the troubleshooting steps suggested and that you continue to experience the same problem, @Deb972.  

In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.