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Not all steps on Inspire are showing on account

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‎05-23-2020 03:48 - last edited on ‎05-27-2020 07:38 by Fitbit Moderator

‎05-23-2020 03:48 - last edited on ‎05-27-2020 07:38 by Fitbit Moderator

Yesterday when there were problem with the system my fitbit on my wrist said over 10000 steps but under 7,000 of them have been counted. 

Anyway to correct this?

 

 

Moderator edit: updated subject for clarity

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‎05-27-2020 08:29 - last edited on ‎05-25-2025 05:56 by Fitbit Moderator

‎05-27-2020 08:29 - last edited on ‎05-25-2025 05:56 by Fitbit Moderator

@Vesta877 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Steps not showing on your account. Is your tracker syncing? Make sure it is syncing by following these instructions. Also you can restart your tracker.

Let me know how it goes.

Alvaro | Community Moderator

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