Not receiving SMS notifications and can't choose exercises

[cameron721]

Last night I charged my inspire hr.  Now I am unable to receive text messages regardless of what I try.  Also, i no longer have the option to choose my exercise from my inspire.  Very frustrated.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @cameron721.

I'm sorry to hear that you are unable to receive text messages notifications and don't have the option to choose your exercises from your Fitbit Inspire HR. I would recommend following our troubleshooting steps to resolve difficulties with notifications. If this doesn't help, please let me know which phone do you have.

You should be able to select up to 6 activities from the list of exercise shortcuts:

To add, change or reorder the exercises, please follow these instructions. If you keep having difficulties, please perform a restart to your Fitbit device and try once again.

If you have any question, please don't hesitate to contact us back at any time.

[Ata1anta]

I noticed that I can no longer turn on All Day Sync after the firmware update. My tracker will sync either if I do it manually in the app or at some random time. I suspect its because my iPod is not running iOS 10+ so I'm running an older version of the app (though it does show the new clock faces). I'll be concerned if I still have this issue after I upgrade my iPod Touch to the new version.

[EdsonFitbit]

It's great to see you in the Fitbit Community @Ata1anta.

Like you mentioned, the required iOS to sync with Fitbit products is 11 or higher. If after upgrading to the new iOS version you are still experiencing difficulties, I would recommend uninstalling and reinstalling the Fitbit app.

Whether this doesn't work, please be so kind to attach a screen shot of the "All Day Sync" feature for further investigation.

Please let me know if you need further assistance.