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Not receiving notifications on Inspire with OnePlus 6T

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‎09-29-2020 05:04 - last edited on ‎10-05-2020 18:38 by Fitbit Moderator

‎09-29-2020 05:04 - last edited on ‎10-05-2020 18:38 by Fitbit Moderator

New to Fitbit after Samsung Wearable, so I know what I want.  Can't get the Notification Service to operate as it is stuck in a permanent "Phone needs a restart".  Using a OnePlus 6T with Android 10.

 

 

Moderator Edit: Clarified subject

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‎10-05-2020 18:37

‎10-05-2020 18:37

Hi @RobinP63, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix this situation, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

I'll be here if further assistance is needed.

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‎10-06-2020 03:12

In response to RicardoFitbit

‎10-06-2020 03:12

Useless waffle, of course I had tried all the steps you suggested before posting.  The Samsung Gear Pro 2 is still a better bit of kit, but is now 3 years old so I made the fallacious assumption that a brand new Fibit would work 'out of the box'.  Neither it (replaced after less than 7 days) nor the app did.

 

The solution was to uninstall the app and reinstall.

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