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Not receiving text or phone notifications on Inspire HR

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‎11-25-2019 15:48 - last edited on ‎11-26-2019 06:16 by Fitbit Moderator

‎11-25-2019 15:48 - last edited on ‎11-26-2019 06:16 by Fitbit Moderator

Just purchased the inspire HR and can not receive messages or phone call notifications my partner has the same and both installed on the same day but mine will not work 😳

 

 

Moderator edit: updated subject for clarity

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‎11-26-2019 06:06 - last edited on ‎11-26-2019 06:33 by Fitbit Moderator

‎11-26-2019 06:06 - last edited on ‎11-26-2019 06:33 by Fitbit Moderator

Same here - mine stopped notifying me of emails and text messages. 

 

 

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‎11-26-2019 06:52 - last edited on ‎05-08-2025 04:03 by Fitbit Moderator

In response to boobear1947

‎11-26-2019 06:52 - last edited on ‎05-08-2025 04:03 by Fitbit Moderator

@Klingy @boobear1947 Welcome! It's great to see you around!

Let me help you with your missing notifications on your Inspire HR. Which phone are you using? Is it compatible? You can try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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