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Not satisfied with Inspire HR due to bugs

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‎08-01-2020 09:04 - last edited on ‎08-07-2020 15:15 by Fitbit Moderator

‎08-01-2020 09:04 - last edited on ‎08-07-2020 15:15 by Fitbit Moderator

I don't have a question. I just wanted to express my frustration with the Fitbit Inspire HR. I have an old Alta that had zero problems and everyone I know who now has an Inspire has a whole list of the same issues such as 

  • Short battery life - mine died in a day after a full charge
  • Display screen going black and not turning on
  • Not immediately counting steps on the band, sometimes for hours
  • Sometimes counting over 20k steps that keep increasing even when not currently in motion
  • Band isn't syncing right away

I'm super disappointed with this band as it's proven to be quite unreliable and isn't providing me with the services that I bought it to do. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-07-2020 15:14

‎08-07-2020 15:14

Hi @mudstew, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Inspire HR, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you need anything else, I'll be around.

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‎08-08-2020 05:31

In response to RicardoFitbit

‎08-08-2020 05:31

No offense, but that answer did absolutely nothing to address the problems.  Nothing.

 

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