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Notifications are not coming through my Inspire 2

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‎12-29-2022 20:48 - last edited on ‎12-31-2022 03:23 by Fitbit Moderator

‎12-29-2022 20:48 - last edited on ‎12-31-2022 03:23 by Fitbit Moderator

I cannot get notifications on my Inspire 2 from my Samsung Galaxy A51 Android phone. I have read everything I can find on my Fitbit app all the tips and hints for fixing this problem and I've Googled it. I also checked the topics here and none of them were helpful either. I restarted both my phone and my Fitbit and uninstalled and reinstalled the app and still I get no notifications. Does anyone have a solution that hasn't been posted here? Is it possible my phone is just too old? I've only had my Fitbit a month

 

Moderator Edit: Clarified subject

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‎12-31-2022 03:25 - edited ‎12-18-2023 05:30

‎12-31-2022 03:25 - edited ‎12-18-2023 05:30

Hi there, @MrsBe1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

May I know if you're getting any error message on the Fitbit app about the notifications not working? If so, what does the message say?

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Since you're an Android user, I'd like to provide the following steps that actually work for Huawei users, nonetheless they might also work on other Android devices, so please try the following:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that does the trick for you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎12-31-2022 03:25 - edited ‎12-18-2023 05:30

‎12-31-2022 03:25 - edited ‎12-18-2023 05:30

Hi there, @MrsBe1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

May I know if you're getting any error message on the Fitbit app about the notifications not working? If so, what does the message say?

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Since you're an Android user, I'd like to provide the following steps that actually work for Huawei users, nonetheless they might also work on other Android devices, so please try the following:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that does the trick for you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎01-06-2023 20:54

In response to MarreFitbit

‎01-06-2023 20:54

Thank you for your help. For some reason the next day after I posted I started getting notifications. I'm not sure what I did but it's all good now. Thank you again.

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‎01-07-2023 07:18 - edited ‎06-23-2023 11:04

In response to MrsBe1

‎01-07-2023 07:18 - edited ‎06-23-2023 11:04

@MrsBe1 Awesome! I'm glad to hear the issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer