Notifications are not coming through my Inspire 2

[BenAlison]

i have the inspire 2 and i never got any notifications either in the app or the Watch.  fitbit app shows this error with red color:" notification service not working. A phone restart is required" i rebooted the phone and the watch more than 10 times already, but the same error appears! My phone is Xiaomi redminote 10 pro

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BenAlison. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

Please note that we’re aware of this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps which are actually very functional for Huawei devices, but they might still work on other Android devices like yours. With that being said, please:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[BenAlison]

Thank you, it worked also on my Xiaomi immediately!

[MarreFitbit]

@BenAlison Awesome! I'm glad to hear that the steps recommended did the trick!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!