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Old Inspire HR doesn't connect to new phone

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‎01-12-2024 11:38 - last edited on ‎01-16-2024 13:20 by Fitbit Moderator

‎01-12-2024 11:38 - last edited on ‎01-16-2024 13:20 by Fitbit Moderator

Hi, I purchased a new charge 6, and switch my app to it. New device works fine.

Want to give an old device to my wife,  installed fitbit app, but application can't connect to old inspire hr.

Bluetooth is on, as well as location.

I cleared user data from inspire HR, restarted several times both watches and phone.

But nothing works! It is very disappointing,  that smart device cannot be just reseted to be paired with another phone.

 

Moderator edit: clarified subject.

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‎01-16-2024 13:17

‎01-16-2024 13:17

Hi @Eternal1983. Welcome to the community forums.

Thank you for providing the details regarding this situation with your Inspire HR. Thank you for trying to connect it by your own.

Before considering other options, I'd ask you to remove Inspire HR from your phone Bluetooth and your account. Please, try to follow the steps listed in this help article: How do I set up my Fitbit device?

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