help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pairing with ActiveFit app not working anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2019 05:36

‎12-26-2019 05:36

All of a sudden my steps on Fitbit inspire HR are no longer pairing with my ActiveFit app. Steps accurate in Fitbit and syncing fine on my phone.  No steps recorded on ActiveFit.  Did something change with the Fitbit app?

Best Answer
Labels:
1 REPLY 1

‎12-27-2019 12:56

‎12-27-2019 12:56

Welcome to the Fitbit Community @Comet1812. 

 

Thank you for sharing that after connecting your Fitbit Inspire HR with your ActiveFit app, you're unable to see your Fitbit stats as the ActiveFit app opens when you tap on any tile. I appreciate you bringing this to our attention and recommend to restart the Fitbit app and the phone to see if this helps. I also recommend checking with Advanta Health Solutions to see if the issue is on their end. 

 

Please keep me posted! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes