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Phone losing connection with Inspire HR

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‎05-27-2020 23:08 - last edited on ‎06-01-2020 12:08 by Fitbit Moderator

‎05-27-2020 23:08 - last edited on ‎06-01-2020 12:08 by Fitbit Moderator

For some time now I have problems with syncing my Inspire HR. Few times I had to restart Bluetooth, restart phone, finally I got connection. But recently my device disconnected during run two times, about three times I couldn't even start my run from the shortcuts. And today I found that my Bluetooth sometimes cannot see my device and even if seen cannot connect. Please help, I'm starting to dislike my device and app 😞

 

 

Moderator edit: updated subject for clarity

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‎06-01-2020 12:12 - last edited on ‎03-12-2025 05:56 by Fitbit Moderator

‎06-01-2020 12:12 - last edited on ‎03-12-2025 05:56 by Fitbit Moderator

@JoannaAsia Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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