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Plastic case broken that holds the pin for the strap

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‎11-15-2020 03:32

‎11-15-2020 03:32

My daughter has a fitbit inspire HR which I bought approximately 18months ago. The plastic casing has broken that holds the pin for the strap in place and she is therefore unable to wear it currently.  Please advise what can be done. Thanks

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5 REPLIES 5

‎11-15-2020 12:06

‎11-15-2020 12:06

Same here. I have the regular Inspire, it's now sitting in a drawer,  unusable. 

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‎11-15-2020 12:54

In response to CrazyRed

‎11-15-2020 12:54

I have managed to contact fitbit today and they were really helpful, they have arranged for a replacement, it might be worth contacting them yourself to see what they can do.


Sent from my Galaxy
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‎07-09-2021 10:20

‎07-09-2021 10:20

Following!! The same happened to me, only I thought it was just the band.  I purchased 3 new bands, figuring that one of them was bound to work....that is, until I tried to put the bands on and a small piece of plastic was broken and fell out.  Now I can't get the band to stay on at all. 😕

 

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‎07-09-2021 10:30

In response to MinskinMomma

‎07-09-2021 10:30

I contacted fitbit and they actually replaced it for my daughter. I was very impressed with their customer service.


Sent from my Galaxy
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‎07-09-2021 11:02 - last edited on ‎07-09-2021 11:41 by

In response to ClaireLWa

‎07-09-2021 11:02 - last edited on ‎07-09-2021 11:41 by

I called, and I'm waiting to receive an email back.


--
Best Regards,


Moderator edit: personal info removed

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