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Problem with heart rate monitor

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I have an inspire2 and my heart rate monitor has never worked. It only says my resting is at 60 all the time. I’ve tried restarting, tightening it and tried all the suggestions listed without success. I haven’t changed the band it came with. I know I have a weaker pulse at my wrist but it should be picking up something. Anyone had this issue or have any suggestions? 

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See https://community.fitbit.com/t5/Inspire-2/Fitbit-not-logging-majority-of-stats/m-p/5153669/highlight...

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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No babe but I've been having trouble my versa2 locked up .
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See https://community.fitbit.com/t5/Inspire-2/Fitbit-not-logging-majority-of-stats/m-p/5153669/highlight...

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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