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Problem with updating the firmware

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‎09-12-2020 20:14 - last edited on ‎09-13-2020 12:20 by Fitbit Moderator

‎09-12-2020 20:14 - last edited on ‎09-13-2020 12:20 by Fitbit Moderator

Is anyone else having a problem updating their firmware.  I have tried ten times to update it with my Iphone SE 2020 and my laptop and it does not work.  It is super frustrating because my Fitbit is not logging the correct distance with the GPS so I want it to work correctly.  I have tried restarting the Fitbit, unpairing the Bluetooth, and all the suggestions online.  I just spoke to Customer Service and he was talking about a warranty option.  I don't understand with updating the firmware is so complicated.

 

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‎09-14-2020 11:30 - last edited on ‎11-06-2025 06:05 by Fitbit Moderator

‎09-14-2020 11:30 - last edited on ‎11-06-2025 06:05 by Fitbit Moderator

@HealthyGirl2014 It's great to see you in the Community! 

Sorry to hear about your difficulties updating your Inspire. Since you already have a ticket with Support then please work with them to find a solution.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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