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Problems moving App for Inspire HR to new phone

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‎09-11-2020 17:29

‎09-11-2020 17:29

Why am I unable to install the Fitbit app I've had on my old phone on the new phone I bought? I keep being told that there is already an account with my email address. I've tried both of the email addresses I tend to use...same thing. So I uninstalled the app on my old phone completely...no change.

How do I clear my email addresses so I can install the app on the new phone? This is really maddening.

Thanks...

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‎09-11-2020 17:37

‎09-11-2020 17:37

It sounds like you are trying to create a new account; don't do that; just log in with the sane id/email you wee using.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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3 REPLIES 3

‎09-11-2020 17:37

‎09-11-2020 17:37

It sounds like you are trying to create a new account; don't do that; just log in with the sane id/email you wee using.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-11-2020 17:53

In response to JohnnyRow

‎09-11-2020 17:53

Thank you. Actually my neighbor just came over and got me set up. I appreciate the speedy response!

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‎12-15-2020 09:50

‎12-15-2020 09:50

there is another update for fitbit app now i have just updated it its fine now if you still have problems please contact fitbit on fitbit.com/help and they will sort everything out for you

Spoiler
From Dylan Wall Working From home helping thanks for everyones help

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