Inspire 2 not tracking sleep stages

[Cinderella99]

I have had this issue intermittently done I bought my Inspire 2 . I haven’t changed any settings snd wear it in the same wrist but I find that one day will be missing eg Tuesday won’t record but Monday and Wednesday do and I haven’t changed anything . 
There is definitely an issue which is not to do with user settings and I wish Fitbit would get to the bottom of it 

[Rich_Laue]

@Cinderella99 what is the excuse, for not seeing sleep stages, that the fitbit app is giving you? Is it the same for each night? 

[Cinderella99]

It doesn't give any reason - when I sync in the morning, the sleep just doesn't appear. 

[Rich_Laue]

Open the fitbit app

Tap the sleep tile. 

Tap a sleep in question. 

Look under the chart. 

 

[Cinderella99]

Sorry my description was perhaps not specific enough - it doesn’t record a sleep score at all 

[Rich_Laue]

But do you get sleep stages? Without sleep stages, there will be no score? 

[Cinderella99]

 No data at all / no graph no score no stages . I am just left with a day or two missing . There is no pattern to it ; it appears entirely random. My daughter has same issue with charge 4 . 

[mb0061]

mine has not tracked my sleep since my complimentary "Premium" subscription expired!  

all of my settings are turned on

[Fred85]

Same with me. Is there anyone that can help?

[Fred85]

Same as cinderella99. It quit giving me my sleep score which is the only reason I'm using the Fitbit.

[Cinderella99]

No sleep score last night either . It was fully charged , rebooted , correctly on my wrist etc etc . I do wish someone at Fitbit would  actually take this seriously instead of making us feel like idiots as if we’re doing something wrong ! There is a bug - they may not know what causes it but there is a bug . I am not sure how it detects you’re asleep and whether that is just on heart rate / no steps but whatever triggers it is either not happening or it is failing at the synch step 

[Fred85]

Hi Cinderella99. Support had me restart my fitbit and my sleep score recorded again finally last night. I restarted by holding the side of the fit bit until a smiley face appeared. hope it works for you.

[Hjanrp]

I held the side of mine and no smiley face! 

[Cinderella99]

It depends on the model you have I think . On mine I swipe down and get to settings and then select reboot device . However fir the 3rd night in a row no sleep data 🙁

[Cinderella99]

Well here’s an interesting twist ! No sleep data when I synched this morning but when I clicked on the + next to the sleep score the Fitbit knew when my sleep had started but didn’t seem to know when it had finished as it just put in the current time . When I put in an end time and clicked save the sleep data appeared ! I also did this the other day but only got the simplified breakdown but at least I hit something . So this might be worth trying ..,