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Recharge msg, but it’s at 60% when I plug in?!

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Got a recharge msg, but when I plugged it in, it indicated it was still at 60%. Wassup?!

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I got my first recharge email with more than 50 % remaining. Seems a bit random?

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That is not an acceptable solution.  It only indicates that someone doesn’t know what “low” means.  

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