Reminders to move not working on Inspire HR

[LisaAK]

Altho the app clearly shows I haven't taken 250 steps in an hour today, I'm not getting reminders to move.  Please tell me why not.  Thanks.

Moderator edit: updated subject for clarity

[AlvaroFitbit · Accepted solution]

@LisaAK Welcome! It's great to see you around!

Let me help you with your missing reminders to move. Start by checking that your tracker isn't in the Do not Disturb mode by long pressing the button. After this restart it. Also try removing the Reminders to move, save and sync then set them up again.

Let me know how it goes.

[LisaAK]

Thanks for your suggestions.  Done and done.  Let's see what happens this afternoon.  To be continued ....

[LisaAK]

Yup, this worked.  The buzz is subtle but it's there.  Thanks for the help.

[AlvaroFitbit]

@LisaAK thank you for the update and sorry for the delay in mine.

Really happy to hear that you are now getting reminders to move on your device and thank you for giving a chance to my suggestions. Hopefully you are already back on track and getting all those steps.

I'll be around.

[damia_one]

I've been having the same issue for the past few days. I've tried resetting 5-6 times and turning off/on and syncing with no luck. Any other options I can try? Thanks!

[Schrette]

What do you mean by "long pressing the button"?

[AlvaroFitbit]

@Schrette Welcome to the Fitbit Community! It's great to have you here!

Thank you for your inquiry. I mean exactly that, pressing the button until you see an action on your tracker. Basically just press it for a couple of seconds and a menu should appear where you should be able to set these options for your tracker.

Let me know how it goes.

[EmilyMulligan]

I'm having the same issues

[WilsonFitbit]

Hello @EmilyMulligan. It's great to see you around! 

If you've followed the suggested troubleshooting steps in this thread and the issue has persisted, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

See you around.