My Fitbit broke two weeks ago so I decided to ask for a replacement. Was pleasantly surprised when I was told that I would receive a replacement Inspire HR within 3-4 days. Here I am, two weeks later, with a completely useless Fitbit and no replacement in sight. I was told that the item I ordered was backlogged and that a senior member of staff or the 'Shipping Team' would be in contact with me soon to sort out sending my a new product which was not backlogged. Every time I ask for help with getting my replacement sent to me I am told to wait a few more days. I have seen on forums that it can take months to get a replacement Fitbit and I am leaving my current address soon (going to work from home over Christmas so I can help in my local care home). I didn't think it would take this long to ship, and didn't think that it wouldn't arrive in time, but am now looking at the prospectus that the replacement took so long to arrive that I won't even receive it in the mail as I won't be at my current address anymore. I just want my replacement Fitbit so I can manage my health during this pandemic and I think that I will never receive it as I will be told by Fitbit to just 'wait a couple more days'. Can anyone provide any advice on how to make sure I receive my replacement before I leave to go home soon?
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