help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement Inspire HR not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2020 16:44 - last edited on ‎07-07-2020 20:51 by Fitbit Moderator

‎07-03-2020 16:44 - last edited on ‎07-07-2020 20:51 by Fitbit Moderator

In June 2019 I purchased an Inspire HR.  In December 2019, the plastic that holds in the band disintegrated and fell apart. Fitbit sent me a replacement in January 2020. Here we are again, 6 months later, and once again the band breaks off.  Fitbit sends me another replacement but this replacement doesn’t work, won’t charge, won’t respond to anything. Support tells me I have to send this back on my dime to receive a replacement. Really?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-07-2020 20:51

‎07-07-2020 20:51

Hi @Ceerose127, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Inspire HR and the information that was shared by our Customer Support team. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes