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Replacement Inspire HR won't charge or turn on

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‎07-23-2020 04:20 - last edited on ‎07-24-2020 17:03 by

‎07-23-2020 04:20 - last edited on ‎07-24-2020 17:03 by

I was given the Inspire HR as a gift. It worked for like two months and then the screen went blank and wouldn't charge. I contacted Fitbit and was sent a replacement. When I went to charge the replacement, The face did light up and presented as if it was charging. When I went back to sync everything, I would not power up. This is the SECOND unit that was faulty. I can not get a human on the phone to troubleshoot. These products are too expensive to simply not work! Any advice?

 

 

Moderator edit: subject for clarity

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‎07-24-2020 17:02

‎07-24-2020 17:02

Welcome to the Fitbit Community, @gmickey.

 

I am sorry to hear your replacement Inspire HR won't charge or turn on and you couldn't contact our Support team over the phone. Thank you for providing the additional details, I am here to assist you. I totally understand how you are feeling and appreciate your feedback since it helps us to keep improving. Upon checking with our Support team, I was told that you have already contacted them via chat and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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