Replacement Inspire isn't turning on either

[AmandaGeorge]

Hello everyone

I bought my Inspire at the end of September 2019 and it's really got me moving, I've lost 12kg and I'm more conscious of what I'm eating now.

At the end of last week it suddenly stopped working, so I contacted FitBit support and they were brilliant and sent me a replacement which arrived about an hour ago, but the replacement is working even worse than the original!

I've fully charged it, held the button down for 5 seconds, then 15 seconds, then 15 seconds twice, but it still won't work - I get the smiley face and a thin horizontal line, but nothing else!

I've set up the replacement in my Windows 10 app twice but still no joy... don't suppose anyone has any ideas about what else I can try do they pretty please?

The replacement is a refurbed one according to the information that came with it... could that be the problem please?

Thank you!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @AmandaGeorge, thank you for sharing this information about your replacement Inspire that is not working properly. Sorry for the late response.  

It if the device is refurbished, it should not give you any trouble to turn on or show you the information on the screen. Since you already tried a few troubleshooting steps, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon though e-mail. Keep an eye on your inbox. 

Let me know about te outcome. 

[AmandaGeorge]

Thank you @DavideFitbit - my original Inspire seems to be working again now 🤞 so I'm happy again, just frustrated that I missed 3 or 4 days worth of steps and active minutes is all.  

[DavideFitbit]

It's great news that your original Inspire is working again @AmandaGeorge! I'm sorry to see that you had to loose some days of valuable data. Thanks for all the feedback and for sharing your experience with this. 😁 

[CathyWi]

I have the same problem. Now I have to pay the shipping to get the replacement replaced. I will be considering another company when I purchase my next tracker. I have used a FitBit for about 10 years, but I feel this is very unfair to make me pay for shipping.

[AmandaGeorge]

Were either of your replacements refurbished or were they both new, @CathyWi?  Whichever it is for you, it sounds like something is going wrong with them a bit too often unfortunately... I hope Fitbit can look into it and try to solve the issue for you!  My Inspire is my first experience of fitness trackers and it's usually been great, but it seems like when something goes wrong with them, it goes wrong in a big way!

[CathyWi]

With so many Inspires going out this month, I am thinking it was an update or something that killed them