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Replacement inspire HR

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‎05-13-2019 13:42

‎05-13-2019 13:42

I have received a replacement Inspiré HR but when I enter set up it asks for my email address and then says the email address is already taken - it’s the original set up I guess.  How do I get round this?

 

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‎05-13-2019 13:55 - edited ‎05-13-2019 13:55

‎05-13-2019 13:55 - edited ‎05-13-2019 13:55

Welcome to the forums.

 

Sounds like you are trying to set it up as a new devise. You  need to set it up as a replacement device

 

Hope that helps!

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-01-2019 18:43

In response to WendyB

‎06-01-2019 18:43

Then how do you tell the system that it is a replacement device?  Thanks.

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