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Replacing Old & Adding new device to Fitbit account

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‎05-14-2022 16:51 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

‎05-14-2022 16:51 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

My Fitibit acount is only recognizing my old device.  I got a new Inspire 2 today and can't get my account to recognize it.  Any advice for me?

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‎05-14-2022 17:42

‎05-14-2022 17:42

@kindie If you are replacing an Inspire 2 with another one - you can remove the old unit from your account and then move that unit far away from your phone. Place the new unit near your phone and let the app try to find it. You can also just replace the old unit with the new one but still need to move the old unit far, far away. 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎05-14-2022 17:42

‎05-14-2022 17:42

@kindie If you are replacing an Inspire 2 with another one - you can remove the old unit from your account and then move that unit far away from your phone. Place the new unit near your phone and let the app try to find it. You can also just replace the old unit with the new one but still need to move the old unit far, far away. 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-15-2022 20:28

In response to wtksk8r

‎05-15-2022 20:28

Thanks so much - this worked!

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