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Reset data on brand new Inspire

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‎03-24-2021 14:56 - last edited on ‎03-25-2021 04:13 by Fitbit Moderator

‎03-24-2021 14:56 - last edited on ‎03-25-2021 04:13 by Fitbit Moderator

I just got the Fitbit inspire in the mail and it already has calories burned and steps taken. How do I reset the data so I can start from scratch?

 

 

Moderator Edit: Clarified subject

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‎03-25-2021 04:19 - last edited on ‎12-10-2024 06:31 by Fitbit Moderator

‎03-25-2021 04:19 - last edited on ‎12-10-2024 06:31 by Fitbit Moderator

@thisissavvy I hope you're doing well!

This may happen when your tracker saves data from the movement it detected on the 24 hrs prior to being setup. You could delete your account and set it up again to really start from zero but it may take several days for the account deletion. In the meantime you could set it up under a different email address, delete your original account and once it is deleted you can change the email.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎03-25-2021 04:19 - last edited on ‎12-10-2024 06:31 by Fitbit Moderator

‎03-25-2021 04:19 - last edited on ‎12-10-2024 06:31 by Fitbit Moderator

@thisissavvy I hope you're doing well!

This may happen when your tracker saves data from the movement it detected on the 24 hrs prior to being setup. You could delete your account and set it up again to really start from zero but it may take several days for the account deletion. In the meantime you could set it up under a different email address, delete your original account and once it is deleted you can change the email.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer