Return Form Says "We don’t seem to recognize that order number or zip code"

[willsh]

I want to return Inspire HR. I'm entering the order number and billing ZIP code, copying them from the paper sticker which arrived with the device. But the web form at https://returns.narvar.com/fitbit/returns says:

We don’t seem to recognize that order number or zip code. Please double check and try again.

Naturally I "double checked" a few times. How to proceed?

Moderator edit: Clarified subject

[Odyssey13]

Hi @willsh 

When returning an item, you need a RMA and different instructions than from the original order. You contact customer service first to get that authorization?

[LanuzaFitbit]

Hello @willsh and @Odyssey13.

@Odyssey13 Thanks for bringing this up. @willsh Thank you for sharing those details on the matter.

Similar to what @Odyssey13 mentioned, please share more details on the situation. Are you using the numbers for the shipping label that was on the package? If not, where did you get the label? Have you gotten in touch with our support team about returning your Fitbit?

I look forward to your reply.

[willsh]

Similar to what @Odyssey13 mentioned, please share more details on the situation. Are you using the numbers for the shipping label that was on the package?

I have just detailed this in my first message in this thread:

---

@willsh wrote:

I want to return Inspire HR. I'm entering the order number and billing ZIP code, copying them from the paper sticker which arrived with the device.

Have you gotten in touch with our support team about returning your Fitbit?

This is what I'm asking: whom to contact in this case. The return form at https://returns.narvar.com/fitbit/returns does not have any information at all, only the product detail entry form - which refuses my order number + zip code. Thank you, Looking forward for a solution.

[LanuzaFitbit · Accepted solution]

Hello @willsh.

Thanks for your reply.

In this case I'd recommend that you get in touch with our support team directly. They will be able to help you find a solution to this situation.

Please let us know if there are any other questions on the matter.

[willsh]

Thanks everyone. Customer support informed me that the return form is for USA addresses only and sent me RMA form by email. Case solved!

(It would have been solved even faster if that simple bit of information would be shown on the return form itself )

[LanuzaFitbit]

Hello @willsh.

Thanks for the update! I'm glad to read that everything is better now.

We will be sure to take your feedback and share it with the team. Please do know that our team is always looking for ways to improve the overall Fitbit experience.

Please feel free to let me know if there are any other questions I can help you with.