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Run activities don't show information on account

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‎03-04-2020 04:26 - last edited on ‎03-05-2020 08:55 by Fitbit Moderator

‎03-04-2020 04:26 - last edited on ‎03-05-2020 08:55 by Fitbit Moderator

My app works fine in terms of pace and everything while I am running, but as soon as I am finished it does not show any of my miles. Later in the day it posted a second workout again with no mileage tracking but it has my heart rate. Why is this happening?

 

 

Moderator edit: updated subject for clarity

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‎03-05-2020 09:02

‎03-05-2020 09:02

@mfastert Welcome to the Fitbit Community! It's great to have you here!

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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