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Samsung S8 active not sending notifications to Inspire HR

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‎07-07-2019 15:50 - last edited on ‎07-08-2019 09:08 by Fitbit Moderator

‎07-07-2019 15:50 - last edited on ‎07-08-2019 09:08 by Fitbit Moderator

Will fitbit inspire ever be compatible with my phone!? Very disappointed that I can't get my messages etc...

 

 

Moderator edit: updated subject for clarity

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‎07-08-2019 09:13

‎07-08-2019 09:13

@SunsetRunner, welcome! It's good that the community is growing! 

 

Let me help you with your Inspire HR notifications feature. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-10-2019 08:44

In response to AlvaroFitbit

‎07-10-2019 08:44

It did not work,  so basically I have a plain watch with a step counter that I over paid for...

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