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Scratched screen in first hour, was I sold a used fitbit inspire 2?

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‎06-22-2022 06:31 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎06-22-2022 06:31 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

Noticed a weird scratch after 1 hour wearing in my house, just purchased, and wonder if there is any recourse.

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‎06-22-2022 07:09

‎06-22-2022 07:09

@jdree - If you purchased it from the Fitbit Store, then please contact Fitbit Support. Otherwise, I would return it to the retailer where you made the purchase. You ask if you were sold a used device … was the box and all packaging intact? 

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