Screen gone black mid-charge after 1 month and a short swim

[cekc]

Hello everyone, does anyone have a trick to help? This is my third Fitbit (maybe after the Versa glitches I should not have naively thought a new product would work better ... ). The Inspire HR is just over a month old and, like everyone, I take great care of it. I bought it partially b/c it is water resistant (they say water proof but I didn't want to take the chance ... ) and still I always take it off before a swim or shower. Yesterday, I decided to have faith in promises of water-okay and -- incredibly -- literally it stopped while I was on a short swim. It started to take a charge this morning and seemed fine but now there is a black screen and no amount of working with it or help forum or official Fitbit instructions will bring it back on. And on my phone it says it is only half-charged (after 4 hours of "charging"). I have already written to Fitbit but what I really want is not a replacement but for THIS one to work! I mean, as we all know, if it won't measure steps and is so glitchy, it is not even worth having. Bummer! Wanting to have one last shred of Fitbit faith ... 🙂 Any ideas? Thank you! 

[AlvaroFitbit · Accepted solution]

@cekc Welcome! It's good that the community is growing! 

Let me help you with your Inspire HR screen. Not sure what you have tried but the suggested troubleshoot is that you restart your device. If the issue persist then please keep working with our Support team to find a solution.