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Second Inspire HR stopped working and got hot

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‎06-06-2021 08:33 - last edited on ‎06-07-2021 11:04 by

‎06-06-2021 08:33 - last edited on ‎06-07-2021 11:04 by

I purchased an inspire hr may 2020. Within a few months it stopped working. Fitbit sent me a replacement.  I have had so many issues with it since I received the replacement inspire and Fitbit support were not helpful at all. I was requesting a Fitbit replacement that worked properly and they refused.  Yesterday it completely died even though it was 80% charged. No green light. Not synching with phone. Not able to restart. I went through every troubleshooting tip. While going through the troubleshooting tips to reboot the inspire it became so hot while on the charger it burned my hand when I went to press the button as suggested! am so disappointed in choosing Fitbit as I now see that there are so many user issues and  poor support from Fitbit. I feel I should put in a liability claim for an injury sustained from the overheating incident today. This should not happen. 

 

 

Moderator edit: subject for clarity 

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‎06-07-2021 11:01

‎06-07-2021 11:01

It’s good to see you in the community, @Notinspired54.

 

I appreciate your participation in the Forums and sharing your experience and details of the issue with your device. Thank you for your troubleshooting efforts. I am sorry that you are going through this situation, I understand how you are feeling and appreciate your feedback. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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