September 7 - fitbit not opening like yesterday. I've gotta sign up?

[Telkwa]

The fitbit apps on my Android and my wife's (we both have Inspire HR's) won't open and sync like they did yesterday.  This morning there's a screen on our phones with two active buttons.  "Join Fitbit" or "Log In".  "Join Fitbit" wants me to pick a device, then it wants email, password, etc.  I backed out of that.  I chose "Log In" and that avenue also wanted email/password.  I clicked thru that and now the phone is displaying the screen I'm used to seeing.  Hold on, a few minutes later the fitbit app crashed.  I restarted it, things seem OK for now.

If both devices have already been working, and we both already have passwords and emails associated with our accounts, why is this happening this morning?

Bigger question: are we gonna have to log in every day now? 

[Julia_G · Accepted solution]

Hi, @Telkwa , for whatever reason, you were logged out of your Fitbit account.  It is possible that this happened during an update of the app (I know the Android app has been recently updated).  You were quite right to choose “log in” rather than “join Fitbit”.

Although it is possible that this could happen again very occasionally, for the most part you will stay logged in to your Fitbit account unless you deliberately log out.  So no, you should not have to log in every day!

It sounds like it is all working normally now, so hopefully you won’t have any further issue, but please post again if there is anything more the Community can help with.

[Telkwa]

Hi, Julia_G -

Thanks for writing back.  The requirement to log in must have had something to do with the update.  Haven't had to log in since.