03-27-2020 04:00
03-27-2020 04:00
I hope you guys can assist me. I bought and inspire HR for my daughter who is 6 years old. I am trying to set up the fitbit (fb) on her mobile device (md). Whilst trying to pair the fb to the md it is only giving me 2 option of fb device namely - ace and ace 2 it does not show any other devices to sync or pair to so it's not pairing with the md. Is there perhaps anyway that I can select additional devices? I think because of the age that was put into the md app, I think it is only allowing these 2 devices to appear. Is there any way that I can overide this so that I can select the device that she has (inspire hr)
03-27-2020 09:56
03-27-2020 09:56
Hello @KevinWaller due to laws across the world, children are prohibited from having an online account and using these devices. The Ace series was made especially to allow children six and up to use these services. Fitbit is abiding by those laws, so your daughter can't use the Inspire HR unless you lie about her age. Lying about her age would create a problem since the algorithms are made based on gender, age, height and weight. So that would give completely wrong data for your child.
03-27-2020 23:38
03-27-2020 23:38
Thank you very much for providing clarity on this, I really do appreciate it.
I will try and look for an ace or ace 2. We did advise the sales consultant that it was for her and we advised her age.
Thank you so much again for your advice, it was very helpful indeed.