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Setup not finishing due to error message

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‎09-09-2019 11:57 - last edited on ‎09-10-2019 08:59 by Moderator Alum

‎09-09-2019 11:57 - last edited on ‎09-10-2019 08:59 by Moderator Alum

Your system says there is already a Fitbit attached to my email address. I have never had a Fitbit before. I can't log in

 

Moderator edit: Subject for clarity

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‎09-10-2019 08:58

‎09-10-2019 08:58

Hi @MJMcAllister welcome to the Community Forums.

 

Thanks for letting me know the error message that you're getting from your Fitbit Account. Please log out from your Fitbit account, open the Bluetooth setting on your phone and delete any Fitbit device it might there. Then follow the steps here: Why can't I set up my Fitbit device?

 

Keep me posted. 

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