Showing steps in total but not the detail time frame

[Teak]

My Inspire 2 has stopped showing the detail of my steps time wise. It was fine until the middle of last week. Anyone else have this problem? I contacted customer support yesterday and they said they are aware of this problem but it has not yet been fixed. Syncing is fine.

[Janey1809]

I have experienced the same problem. Glad to know that Fitbit are aware

[skyb4]

Mine has indicated ‘no measurements’ for 3 weeks. They are aware but not sure what the timeframe is to fix. 

[JMdoglover1]

Mine is showing the same “ no measurements “ don’t remember how old mine is, wondering if the are not updating my device

FB418. 

[LZeeW]

If you are iPhone users, then it seems like everyone has this problem.  This is a known bug in the iOS app and I have it, too.  There is a dedicated thread in the iOS forum for updates.

[JMdoglover1]

Thanks, I am a iPad user, I have chatted with them 4 times. Just find it weird that they can’t fix this issue after one month now. Reading other peoples comments they have said they are not supporting older technology. My Fitbit is about 2 years old. 

[Teak]

I contacted Fitbit support earlier today and they told me to go into the actual Fitbit app and update it. I did and now the measurements are restored on my device. Result!!

[Janey1809]

I tired this and it worked for me too 😀.

[JMdoglover1]

Still waiting, tech support said no time when it will be fixed.

Sent from my iPad

[JuanFitbit]

Hi everybody! Thank you for your reports, and patience. 

@Teak I'm glad to read that the information from Support helped.

To all others:

Our team is aware of the situation and is working on a solution for this. Please keep an eye open, should a Fitbit app update be available. 

See you around

[JMdoglover1]

Hello, still wondering when I will see my steps , still shows “no measurements “ it’s been about a month now. Think my Fitbit is about 2 years old. Is it true that my Fitbit is considered obsolete. 

[JMdoglover1]

Forgot to add, no one from support has ever contacted me, other viewers have, but their suggestions didn’t work. 

[JuanFitbit]

@JMdoglover1 Nice to see you around. Thank you for your message and feedback. This situation is caused by the Fitbit App and not by your Inspire 2. 

Our team is working on a solution. Please keep an eye open for any app update available. 

Hope it gets solved soon. 

[JMdoglover1]

Hello. Thank you it’s showing my steps this morning.  Some days are missing data. But my hourly steps are there. Great job.

[Fcnyc]

glad this was fixed

[Fcnyc]

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