Silent alarms not synching, then duplicating

[JHerr77]

Hi there, is anyone else having an issue with their silent alarms? As I go to synch them, they are duplicating somehow and then they cannot be deleted at all. I have a screen shot, but can’t attach the image here. Since the app only lets you set so many alarms, it gets tedious since they get duplicated as they synch, but you can’t delete them, then you receive an error that you have too many alarms. Please fix, thanks! 

[MLBno1]

I’ve been having the same problem and the tech I talked to yesterday was no help. He was telling me how to delete them step by step exactly the way they’re supposed to be delete. He couldn’t understand that was not working. I’ve been deleting them since I got this device but suddenly I started having the same problem you have. 

[JHerr77]

Thank you for posting. Hopefully others will report the same issue and we can get it fixed in a future bug fix. 

[Muhlyssa_A]

I'm having the same problem. The alarms that are set and toggled on are working but they are duplicating (greyed out) but not able to be deleted. It's a silly bug. I removed the device which forced the reset of the alarms but when I set them again they duplicated again.

 

[JHerr77]

Thank you for the reporting the problem too. I’m still experiencing the same thing. Hopefully they fix it soon!

[MLBno1]

I’ve been having the same problem for months. Hope they fix it soon!

Sent from my iPad

[JHerr77]

Thanks for posting! I hope so too, I’m running out of alarm space since I can’t delete them! 😀

[MLBno1]

I talked to one of their techs yesterday and had to explain that their way of deleting the alarms DOES NOT WORK. They don’t understand what we’re telling them. In the end she told me to go to Help.Fitbit.com and follow the directions for How to Set the Device. Good luck.

M

Sent from my iPad

[JHerr77]

Thanks for trying, I didn’t know there was a way to talk to anyone. Hoping they will fix this in the next bug fix! 

[dlounotes]

I’m having the same issue and have been for weeks. I keep deleting and then reinstalling the app to get the alarms unduplicated. Hopefully they will fix the issue soon. 

[SunsetRunner]

I found a solution that worked for me when I was left with one sort of faded out was to log out and log back in. So the steps were I added an alarm, a second one appeared (so annoying), I tried to delete it, sync then log out and log back in. It seems not to refresh properly. Hope this helps someone, maybe not work in all cases.

[JHerr77]

Thanks for posting! I had trying deleting the app too but the problem came back. Hopefully they will fix it soon! 

[JHerr77]

Yes, thank you for sharing your workaround. Hopefully it gets fixed soon! It’s good to know others are having the same problem. 

[Muhlyssa_A]

Thanks for this. It worked!

[kcrisafi]

Same here.  So annoying. Fitbit help was no help at all. 

[TNColagrl]

Mine is two weeks old and I have had this problem but it seems to go way once I force a sync and wait a few minutes. I have also done this...Try to add more than eight alarms, the devise should tell you that you can't and to delete one, then go to one of the dups and delete it. 

[MLBno1]

Thanks. I’ll try it.

Sent from my iPad

[JHerr77]

Thanks for posting and sharing the tips. Unfortunately, I’m not able to delete my extra alarms at all, they are greyed out for me. 

[MLBno1 · Accepted solution]

Someone just told me to keep adding more alarms until you get the message that more cannot be added. Then start deleting them. When they can’t all be deleted, go to the main screen and sync. This deleted the rest of my old ones.

Sent from my iPad

[CeeDub001]

I'm having the same problem.  Annoying!