Sleep Score not showing up on Inspire 2

[nftschool3]

Literally only bought this for the sleep score and it’s not showing up. Why is this?

Moderator Edit: Clarified subject

[Gregorymcd]

I have the same problem.  How can we get advice or customer support.  So far it is just a rip-off 

[EElaineT]

Me too upgraded to premium and the only thing that works now is steps ?  Let me know if you get a solution

[nitaenright]

Why is there no support for us???

Sleep not recording  for a week now  ???????

[EElaineT · Accepted solution]

Quick fix all on the bracelet not the app. Go into setting and check the following 3 things.

1 sleep should be greyed out

2 DND should be greyed out

3 Band should be set to wrist not clip

I did this yesterday and I have sleep details this morning. Need to wait 4 days for the other info but I am hopeful that this too will work. 

[Irishgirl57]

Where should I be looking for this area you say should not be grayed out? On the wristband it just says “no score“ and on the app it just tells me the hours I slept but doesn’t give me a score.

[Jerzygirl]

I have the same problem. I spent hours going back and forth with tech support and still can't get it to record properly.  Apparently I only sleep 1 to 2 hours a night. I don't know what I am doing for the other 6 or so that I am in bed