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Sleep area is freezing the Fitbit app

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‎03-24-2021 05:33 - last edited on ‎03-25-2021 04:20 by Fitbit Moderator

‎03-24-2021 05:33 - last edited on ‎03-25-2021 04:20 by Fitbit Moderator

After syncing, when I tap the Sleep bar, nothing happens, or when it does show the list of sleep cycles, then when I tap to see that night’s data, the app is frozen and needs to be restarted. 

This can happen several times, and then after several reboots, the sleep data will finally show. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-25-2021 04:22 - last edited on ‎12-10-2024 06:31 by Fitbit Moderator

‎03-25-2021 04:22 - last edited on ‎12-10-2024 06:31 by Fitbit Moderator

@DrIsIn Thanks for stopping by!

This issue is being investigated by our team and hopefully it will have a resolution soon. You can check this thread for updates.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-26-2021 08:05

‎03-26-2021 08:05

Mine isn’t been totally locking up, but it freezes for a min or two before the sleep screen opens, and again before the current days data is reloaded on the page. Extreme lagging where it didn’t used to.

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‎03-30-2021 11:44 - last edited on ‎12-10-2024 06:30 by Fitbit Moderator

In response to JustJen0

‎03-30-2021 11:44 - last edited on ‎12-10-2024 06:30 by Fitbit Moderator

@JustJen0 I hope you're doing well!

Thank you for sharing your experience. Please keep your Fitbit app up to date so you have the latest fixes applied to it. Hopefully this will be corrected soon for all affected users.

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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