Sleep data not showing on Inspire HR

[anniethecactus]

Hi! At the start of April I got a Fitbit Inspire HR. My problem is that I can't see my sleep data on my smartwatch. The sleep icon appears dim and instead of a number underneath it has two small dashes. I have not been abe to view my sleep data on my wrist the whole time I have had this device. I sleep with it on and can see my sleep data through the app on my phone. I have restarted my device however it did not work. I have no other problems with my watch. Does anyone know how to fix this? 

Fitbit bought from Fitbit store. Mobile device used for syncing etc is a Motorola moto e6 PLUS.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @anniethecactus.

I appreciate your participation in the Forums and sharing that you can't see your sleep data on your Inspire HR. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to advise that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions. 

[anniethecactus]

Update:

After the latest software update which I downloaded onto my Fitbit yesterday, it not says "No Data" instead of the the dashes.

[anniethecactus]

Sorry typo! ****now, not not

[LiliyaFitbit]

Hi @anniethecactus, thank you for your reply. 

I appreciate the update regarding this issue after the latest software update. Thank you for your time and efforts. Our team is still working on this issue. I apologize for the inconvenience and appreciate your patience and understanding. 

Let me know if you have any questions.

[JasnaB]

As I am having the exact same issue, is there any update on this? It is now October, surely something must have been resolved?!

My Fitbit device (the same, Inspire HR) shows "No data", however, the phone app is tracking sleep ok. I've tried rebooting the device but that didn't help. Syncing doesn't help either. My husband has Charge 3 device and has the exact same issue. Can someone please respond?

[HLM123]

Having similar issue.  Just started.  Was recording sleep data just fine but I noticed tonight my sleep has not been recorded for the past 2 nights.  Watch says no data for the Sleep icon and it is dimmed.  Could someone also help here too?  Thx!

[SunsetRunner]

Hi!

I've just joined the Fitbit Community and bought my very first Fitbit Xmas 2020 the Inspire HR.

I'm having problems with displaying sleep data on my Fitbit. I can see the data on the app but not on the wrist watch

Has this problem been resolved since these posts? I've tried everything I can find to re-boot and re-start but still not working.

Do I need to replace the Fitbit? I bought it from Officeworks Keswick store on 26-Dec-2020 and connected to Samsung Galaxy S20

Thank you 

[Vonj]

I have the same problem. Feb 2021

[AnhLe]

What’s the update on this fix? I bought my Fitbit HR inspire in April 2021 and was told Fitbit was fixing this issue. My Fitbit is still not showing sleep data. It’s shown “No data” in grey.

[Doodlee]

As long as it’s taking to fix this issue of displaying sleep data, I am going too try to find another option.  I’ve tried everything numerous times, nothing works, giving up!

[anniethecactus]

Hi, I don't know if this post has been lost, forgotten about or just pushed to the bottom of the priority list but I would like some answers. I understand that Fitbit is a massive international company that is extremely busy but it has been over a year and I still haven't been given any options to try and fix this problem.

[SleepyGeek]

This seems to be a problem with all fitbits and the company doesn't know how to solve it. People seems to be having problem with this with other models of fitbit too. I got my Inspire HR last July and for the first 6 months it was tracking my sleep without fail, then from March this year, it started missing nights. First it was the occasional night, now, its 3-4 nights in a row that it skips. 

Contacted the support, tried everything they advised. Now they asked me to manually start my sleep logging. TBH, it is kind of pointless. Automatic tracking was what I wanted it for. After going through the process and the help forums, my conclusion is that they have no clue what is causing the problem.