Sleep is not registering or registering 2 entries-Inspire HR

[Lisaapie]

Is there an issue with the Sleep not showing correctly? Most days I have to go in and edit the time I go to bed and the time I get up. There also seems to be an issue with it showing 2 entries for 1 day? Eg. 8-11:34 pm then it will start again at 1:45 am to 4:30 am??  I have the Fitbit tight on my wrist so it is not flapping around. I have had it on my non-dominant hand for a long time. I have now changed it to my dominant hand to see if that makes a difference. Is there a known issue regarding this? Do I need to purchase a new Fitbit and if I do will this same issue happen with the new one?

Thanks.

Lisa

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Lisaapie.

I'm sorry to hear about the difficulties you experienced with your Fitbit Inspire HR. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[bluebonnetgal]

I have the same problem with mine. Restarting it does not re-set it.

[EdsonFitbit]

Welcome to the Fitbit Community, @bluebonnetgal.

Thanks for trying to resolve the issue with your Fitbit Inspire before contacting us.

It seems that you've been in touch with Customer Support. If after following their instructions you continue experiencing difficulties please let them know in order to get further assistance. They will let you know how to proceed.

See you around.