Sleep score and analysis not showing / exercise not recognized

[SimonePow]

Hey,

Two nights I have not received my sleep score. As well as working out and it didn’t recognise it as an exercise. I worked out for good 1hr and NOTHING.

I have done all the basics 

- syncing manually

-logging out

- refresh

- turn sleep insights off 

Happy to send screenshots 🙂

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@SimonePow It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Inspire HR not showing sleep score nor detecting your activities. For sleep score you will need to get sleep stages and you may not get them for the following reasons:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

You can read more about sleep score here.

Regarding activity detection, which activities were you doing? Has this happened before? Your

device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.