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Sleep score doesn't show on app

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‎10-06-2019 23:12 - last edited on ‎10-07-2019 07:12 by Fitbit Moderator

‎10-06-2019 23:12 - last edited on ‎10-07-2019 07:12 by Fitbit Moderator

My sleep score dose not show on my app. I know i was awake twice last night and i know i was restless but the app and fitbit says i was asleep all night. And i havent got anything about the update either. Can anyone help. 

 

 

Moderator edit: updated subject for clarity

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‎10-07-2019 07:35

‎10-07-2019 07:35

@Tasha.tb31 Welcome! Thanks for being part of our Community! 

 

Let me help you with your missing sleep score. Which phone and which OS version is it running? Which version of the app do you have installed? Make sure it is up to date. Also log out from the app, restart your phone and log back in.

 

You can change the sleep sensitivity on your tracker's settings area on the app so it better detects your time awake.

 

Finally I am not sure which update you are referring so please provide more information so I can better assist you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-07-2019 23:11

In response to AlvaroFitbit

‎10-07-2019 23:11

I have a Samsung galaxy s5. And the update is the ine about the firewall that was posted on the committee page.

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