Sleep score doesn’t work on Inspire 2

[MamaR44]

Mine hasn't worked for a month.  I don't get either sleep score or pattern.  It is fully charged, on the correct wrist, in the correct position on my arm. My arm isn't restricted by my sleep It stopped working a month ago after three days of giving all the information.  I have reinstalled the app.  Nothing works.

Moderator Edit: Clarified subject

[lyndec]

It says I went to sleep two hours after I actually went to sleep....

[Dgregoryd]

Same problem.

[Kraftieone]

I have the same  problem...have u found a solution  yet?  Thanks  for  any help!

[Dgregoryd]

No. I telephoned and while the technician tried to help, she was unable to communicate properly. I have laryngitis and a cold, so my hearing is off a little. Asked her several times for clarifications and got nowhere. Looking at other products from a different company.

[YojanaFitbit]

Hi everyone, welcome to the Community Forums. Thanks for the details provided in your post about the issue with your sleep score and for all troubleshooting steps you've tried before reaching out.. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
• For more information, see What should I know about Fitbit sleep stages?

In case that you've followed the suggested above, please try the following:

• Sync your Inspire 2
• Log out of the Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Sync your Versa 3 once again

Hope this helps.