Sleep shows on app but not Inspire 2

[JillianG]

When is Fitbit going to do a new update to fix sleep data not showing on Inspire 2, it has been some time since working. I had a InspireHR it wasn’t working so I bought a new inspire2 and wonder of wonders it doesn’t show on that also.

Moderator Edit: Clarified subject

[WilsonFitbit]

Hello @lydsonjars @Mhaskins, welcome to the community forums! 

Thanks for your continued reports and feedback. Our team has been informed of this situation experienced and they are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

In the meantime, I merged your post to this thread in order to keep everyone on the same page.

See you around. 

[SunsetRunner]

Hi @WilsonFitbit ,

As mentioned in the message attached below, it's been an issue since my original Fitbit purchase in 2014. I had hoped that in 7 years they had found a solution to this ongoing issue. (I wouldn't have purchased had I known Fitbit was still not living up to what it said it could and would do)

How can you fast track the attention to this issue so that it get the recognition it deserves? Customers should be getting what they are told they would get when they purchase the item. Why haven't they in all these years? I'm hoping you can shed some light on it or have some one who can, contact me. Thanks

[Michelle009]

It gets worse, next FitbitSylvia (moderator) will come along and delete your message and advise you that it is against the rules or not relevant to the subject.  Don't bother writing to FitbitSylvia, she/he does not respond.

[WilsonFitbit]

Hello everyone. @SunsetRunner I'm very sorry for the experience and thank you so much for your feedback!

Please note that the feedback shared by our members is a big part of that process as it helps us to evaluate our procedures to make sure that we are delivering what our users want and need.

I was informed by the Support Team that you contacted them and they have provided information. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions about your case. 

@Michelle009 thank you so much for your comments and feedback! If you have questions about our Community Guidelines, please click here. 

See you around. 

[Elpet]

Hi same problem here and has been so since 2019 so don't expect any change soon. 

[Elpet]

This roblem is ongoing since 2019.

[Elpet]

Hi Wilson how about Fitbit tell us the sleep tracker has not worked on hr inspire ever. I think this should be looked into as we are all being sold a product that's not fit for use. 

[Michelle009]

Perhaps the most sensible approach would be to put out a firmware update with the functionality removed from the device, yet left on the app.  Then all this noise about a faulty watch would not be here, or is that too hard?

[SunsetRunner]

You were right. They don't want anyone to know that they are being reported to the aye triple sea. Dodgie as. 

[SunsetRunner]

I don't think your sorry at all @WilsonFitbit I think you are just telling people what you think they want to hear. 

[SunsetRunner]

For me it's been going on since 2014. I I thought in seven years that they would have gotten themselves together by then but they haven't. They still advertise that this product will do something that it won't do reliably.  A scam essentially.

[ColoNappo]

Then what would I need the device for? I bought it specifically for the sleep monitor.

Lynn

[Michelle009]

@ColoNappo you can see the sleep data on your app, but not on the device/watch. No one has managed to keep it working on their device/watch and Fitbit just keeps telling us they are working on it, again and again. All neg reviews or content are removed from this forum by fitbit. 

[catrionarannoch]

Facing the same issue as everyone else... sleep data and score shows up on app but not on device. 

What's the point of having these screens on the device if FitBit are not going to make them work? 🤔

[Tut132]

Today I had sleep data and score on my device!

I've installed the new Firmware Release (1.124.22)

Maybe they've snuck in a fix for this.

Let's see how it fares after a week.....

[Baribabe]

Me too, the update seems to have done something!! 😲👍

The new 'Tile' linkup doesn't work, however... 😖

[Giampi71]

Confirmed for me as well (sleep data and score on the display).

[MissNeka]

How do I update the firmware?

[M3ggl3S]

I can’t find my current firmware version or an update button either

[lilwong]

me too, i want it to be fixed so badly 😞