Sleep tracking not showing up on my fitbit only on dashboard

[Art3mis95]

Hi, 

my fitbit won’t show me my sleep only if I check it on the app. 

On my device it has the moon and a line under it any idea on how I can get it to show up on my device? 

[Art3mis95]

Hi, 

my fitbit won’t show me my sleep only if I check it on the app. 

On my device it has the moon and a line under it any idea on how I can get it to show up on my device? 

[Odyssey13]

Hello and welcome to the forums @Art3mis95 

Your posts were merged so any replies can be put in this one thread.

You're looking for your sleep pattern on your Fitbit? You can see it on the app or on the computer with the dashboard at the Fitbit site.

To be sure you're getting the right information, I've asked a moderator to come here to get with you. If you're able to post any additional information, please do. The more we know, the better to assist you with this.

[ManuelaL]

I am having the same issue. I can see the sleep tile and it tracks fine in the app but I don't even have the sleep icon on the tracker

[Odyssey13]

The time you've been asleep shows on the Inspire - see page 25 of the user manual - click to read

Hi and welcome to the forums @ManuelaL 

[ManuelaL]

Thanks for your suggestion of reading the manual. I have done that repeatedly. I have reset the tracker.
Nothing thus far seems to work. Getting a little frustrated. Already had to return one due to a battery issue... I hope I don’t have to return another....

Sent from Mail for Windows 10

[AlexandraFitbit]

Welcome to the Community Forums @Art3mis95 and @ManuelaL! I apologize for the delay in my response. Thanks for sharing the inconvenience that you are having with the sleep tile on the Inspire HR's display. I appreciate also the troubleshooting that you tried. Please  note that the time you've been asleep shows on the display as @Odyssey13 kindly mentioned, but to be able to see it you have to sync the tracker before. I will also recommend to check if you have the lastest firmware update. 

Hope this helps! Let me know if you have any more questions! 

@Odyssey13 as always thanks for your intervention! 

[willmw]

Just got mine and noticed this last night to this morning. Sleep didn't show up on my wrist until after a sync (and even then not immediately). My sleep is split and I also didn't show the 2nd sleep period until syncing after that...again not immediately after that sync. Seems a bit odd, but at least now I know what to expect.

[Julie743]

My inspire split my sleep time into 2 separate sleep logs for the same day.  I don’t know why.   At first it showed as 1 but when I looked at it again later it was split. 

[Hazelbell]

I am having the same issue where my sleep is not updating on my device. I have synced repeatedly. Sleep is displaying correctly in the app but I only see a grayed out moon with a line under it on my device. I have also tried restarting. Is there any solution to this issue?

[I_Claudia]

Hi all

Same problem for me. My sleep is being tracked OK according to the FitBit app, but on the Inspire HR itself, the moon icon is greyed out. My firmware is up to date and I had to restart the unit due to another issue so it's not that. Help?

Thanks 🙂

[Nicolemarie27]

Same issue.. I’ve read responses and I haven’t found an answer....

[Nicolemarie27]

Checked our page 25... this doesn’t answer our question.. I speak for myself and a few others on this page who are having the same issue..

[Nicolemarie27]

Sleep is one of my main reasons for getting a Fitbit... and like you, I am having an issue with this as well. Frustrated! 

[littletot]

Same issue

[littletot]

The moon showed on my device when I first set it up and now for some unknown reason it is grayed out on the Fitbit itself but will show up on my phone app. 

[Jimmondv]

Me too facing the same problem 😞 Fitbit team got any advice?

[AlvaroFitbit]

@Nicolemarie27 @littletot @Jimmondv, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply. 

Let me help you with your sleep data not showing on your Inspire HR. I would start by restarting the device following these instructions. As mentioned before make sure the device is syncing with your phone and that sleep was recorded and shows on your account. 

Let me know how it goes.

[SunsetRunner]

Sleep tracking used to show but not showing at all now in app.  The inspire has the moon symbol greyed out.  Restart did not do anything.  Sleep was tracked then quit, then I did something to light up the moon and it tracked for one night.  Now gone again.

[sallyb853]

I am having the same problem and I am tired of trying things that don't work.  I am returning my Fitbit Inspire HR.  It is a piece of junk.